Frequently Asked Questions

LYL Cleaning Ltd is dedicated to providing transparent and straightforward billing and payment processes. When you book a cleaning service with us, we provide a detailed estimate outlining all costs upfront, including labour, cleaning materials, and any additional services requested. After the cleaning is completed, you’ll receive a final invoice that reflects the actual costs, ensuring there are no hidden fees or unexpected charges. We offer a variety of payment options to suit your needs. Payments can be made via bank transfer, credit or debit card, or cheque. For larger cleaning contracts, we can discuss flexible payment arrangements to make managing your budget easier. At LYL Cleaning Ltd, we take your security seriously. All transactions are processed securely, with advanced systems in place to protect your financial details and maintain your privacy. If you have any questions about your bill or need assistance with payment options, our friendly customer service team is here to help. We’ll ensure your queries are answered quickly and efficiently.

At LYL Cleaning Ltd, we understand the importance of delivering a professional and stress-free service. While no permits are required for cleaning homes in the UK, we ensure that every aspect of our work complies with the highest standards of safety and quality. Our team is fully trained, experienced, and equipped to handle all cleaning tasks, from everyday tidying to deep cleans, with professionalism and care. We prioritise safety by using tested and trusted cleaning products that are safe for you, your family, and your pets. Whether it’s handling delicate surfaces or tackling stubborn dirt, we ensure that all cleaning is performed responsibly and to a high standard. From the moment you book a service to the final spotless result, we aim to provide a seamless and hassle-free experience. Our goal is to give you peace of mind, knowing your home is in the hands of trusted professionals who care about your satisfaction.

We provide both commercial and residential cleaning services, including professional carpet cleaning, throughout the Essex and Greater London area. Over the years, we’ve proudly served a wide range of satisfied clients, delivering tailored cleaning solutions for properties of all sizes – from homes and offices to shops, pubs, restaurants, and more. We can take care of all aspects of your cleaning needs, including: Curtain cleaning Carpet cleaning Upholstery cleaning Window cleaning

We cover all of Essex, as well as London, Surrey, Kent, and West Sussex. Please contact our friendly team for a free quote on 01277 283022.

Yes. We hold full Employers’ Liability insurance up to £1,000,000 and Public Liability insurance up to £2,000,000. Importantly, Treatment Risk cover is also included. Additional cover can be arranged upon request if required.

Although our cleaners take the utmost care, accidents can occasionally happen. If any damage occurs as a result of our work, we will do everything possible to repair or replace the item promptly.

Yes. We supply all necessary machinery (such as vacuum cleaners) and cleaning materials, as well as black refuse sacks, for all contracted services. For items like office bin liners, white swing and pedal bin liners, council refuse sacks, toilet consumables, and detergents, we can supply these at an additional cost, based on your requirements. For regular domestic cleaning and ironing services, we ask that you provide the cleaning products and a list of required tasks. We recommend having the following items available: Mop and bucket Furniture polish Window and glass cleaner Kitchen cleaner Bathroom cleaner Limescale remover (e.g. Viakal) or eco-friendly alternatives Please also ensure your vacuum cleaner is in good working order and that you have replacement vacuum bags if needed.

Yes, absolutely. You can choose the days that suit you best, and we will do our very best to accommodate your preferences.

We understand that schedules can change. We kindly ask for 48 hours’ notice so we can rearrange accordingly.

Our advanced cleaning systems are designed to tackle a wide range of stains, including: Alcohol, blood, butter, candle wax, chewing gum, coffee & tea, chocolate, crayons, food colouring, fruit juice, glue, grass, grease, ice cream, jam, ketchup, lipstick, mildew, milk, mud, mustard, nail polish, oils, paint, rust, shoe polish, tar, toothpaste, urine, vomit, wine, and many more.

Pre-Tenancy Cleaning, also known as move-in cleaning, is a comprehensive cleaning service performed before a new tenant moves into a rental property. It ensures that the property is spotless, sanitised, and ready for immediate occupancy, meeting both hygiene standards and any specific requirements set by landlords or property managers.

Pre-Tenancy Cleaning is crucial for several reasons:​ First Impressions: A clean property creates a positive initial impression for new tenants.​ Health and Hygiene: Thorough cleaning eliminates dust, allergens, and bacteria, promoting a healthy living environment.​ Compliance: Ensures adherence to tenancy agreements that often stipulate cleanliness standards.​ Tenant Satisfaction: A well-maintained property enhances tenant satisfaction and can lead to longer tenancy durations.​

Our Pre-Tenancy Cleaning service encompasses a thorough cleaning of the entire property, including:​ Kitchen: Cleaning inside and outside of cupboards, appliances (oven, refrigerator), countertops, and sinks.​ Bathrooms: Sanitising toilets, showers, bathtubs, sinks, mirrors, and tiles.​ Living Areas and Bedrooms: Dusting all surfaces, cleaning floors, windows (interior), and ensuring wardrobes and drawers are clean.​ Additional Services: Upon request, we offer carpet cleaning, window cleaning (exterior), and upholstery cleaning.​

The duration of the cleaning service depends on the property's size and condition. On average, a standard-sized property may take between 3 to 6 hours to clean thoroughly. ​

No, our professional cleaners arrive fully equipped with all necessary tools and eco-friendly cleaning products required to perform the service.

Yes, we prioritise the use of environmentally friendly and non-toxic cleaning products, ensuring the safety of all occupants, including children and pets.

Absolutely, we offer additional services like carpet cleaning, window cleaning, and upholstery cleaning upon request. These can be added to your Pre-Tenancy Cleaning package based on your specific requirements.

The cost varies depending on factors such as the property's size, condition, and any additional services requested. We offer competitive pricing and provide detailed quotes tailored to your property's specific needs.

It's not necessary for you to be present during the cleaning. Many clients choose to provide access to the property via a key or access code. However, you are welcome to be there if you prefer.

Customer satisfaction is our top priority. If you're not fully satisfied with the cleaning results, please inform us within 24 hours, and we will address any concerns promptly, including re-cleaning specific areas if necessary.

It's advisable to book the cleaning service as soon as you have a confirmed move-in date to ensure availability. We recommend scheduling at least a few days in advance.

We understand that plans can change. If you provide at least 24 hours' notice, there's no cancellation fee. However, cancellations within 24 hours of the scheduled service may incur a 50% cancellation fee.

Our standard Pre-Tenancy Cleaning includes interior window cleaning. Exterior window cleaning can be provided upon request and may incur an additional charge. ​

All our cleaners are proficient in English, ensuring clear communication and understanding of your cleaning requirements.

End of Tenancy Cleaning, often referred to as move-out cleaning, is a comprehensive cleaning service performed when tenants vacate a rental property. The goal is to restore the property to its original condition, ensuring it's spotless and ready for the next occupants. This process typically involves deep cleaning of all areas, including kitchens, bathrooms, living spaces, and appliances. ​

End of Tenancy Cleaning is crucial for several reasons:​ Deposit Return: Ensuring the property is thoroughly cleaned increases the likelihood of receiving your full security deposit back.​ Landlord Satisfaction: A clean property meets the expectations set in the tenancy agreement, fostering a positive relationship with your landlord.​ Hygiene: Deep cleaning eliminates dirt, grime, and potential allergens, ensuring a healthy environment for the next tenants.​

Our End of Tenancy Cleaning service encompasses a thorough cleaning of the entire property, including:​ Kitchen: Cleaning inside and outside of cupboards, appliances (oven, refrigerator), countertops, and sinks.​ Bathrooms: Sanitising toilets, showers, bathtubs, sinks, mirrors, and tiles.​ Living Areas and Bedrooms: Dusting all surfaces, cleaning floors, windows (interior), and ensuring wardrobes and drawers are clean.​ Additional Services: Upon request, we offer carpet cleaning, window cleaning (exterior), and upholstery cleaning.​

The duration of the cleaning service depends on the property's size and condition. On average, a standard-sized property may take between 3 to 6 hours to clean thoroughly. Larger or more neglected properties may require additional time.

No, our professional cleaners arrive fully equipped with all necessary tools and eco-friendly cleaning products required to perform the service.

Yes, we prioritise the use of environmentally friendly and non-toxic cleaning products, ensuring the safety of all occupants, including children and pets. ​

While tenants can choose to clean the property themselves, it's essential to meet the high standards typically required by landlords and letting agents. Professional cleaning services have the expertise and equipment to ensure these standards are met, reducing the risk of disputes over cleanliness and potential deductions from your deposit

The cost varies based on the property's size and specific cleaning requirements. On average, prices can range from £100 to £150 for a one-bedroom flat, with larger properties costing between £200 to £400. It's best to request a personalised quote to obtain an accurate estimate.

While not legally mandatory, most tenancy agreements stipulate that the property should be returned in the same condition as at the start of the tenancy, accounting for normal wear and tear. Failing to meet these cleanliness standards can result in deductions from your security deposit.

Yes, we provide a comprehensive cleaning checklist that aligns with industry standards and landlord expectations. This ensures all areas of the property are addressed, and nothing is overlooked.

We recommend booking your End of Tenancy Cleaning at least one week in advance to ensure availability, especially during peak moving seasons.

Our goal is to provide a service that meets or exceeds expectations. If your landlord has concerns about the cleanliness, we offer a satisfaction guarantee and will address any issues promptly to ensure compliance with the tenancy agreement.

While we strive to accommodate urgent requests, same-day services are subject to availability. It's best to contact us directly to discuss your specific needs.

Standard End of Tenancy Cleaning includes vacuuming carpets and upholstery. However, deep cleaning services for carpets and upholstery are available at an additional cost. Please inform us in advance if you require these services.

We clean both furnished and unfurnished properties. For furnished properties, we ensure all furniture is cleaned and moved to clean underneath, ensuring every part of the property is addressed.

We offer several carpet cleaning methods to suit different needs:​ Hot Water Extraction (Steam Cleaning): This method involves injecting hot water and cleaning agents into the carpet fibers, then extracting the solution along with dirt and debris. It's effective for deep cleaning and is recommended by most carpet manufacturers. Dry Cleaning: Utilises minimal moisture and special cleaning compounds, making it suitable for delicate carpets or situations where quick drying is essential.​ Encapsulation: Involves applying a cleaning solution that encapsulates dirt particles, which are then vacuumed away once dry. This method is efficient and has a shorter drying time.​

The frequency of professional carpet cleaning depends on various factors:​ General Recommendation: Every 12 to 18 months to maintain appearance and longevity. High-Traffic Areas: Homes with children, pets, or high foot traffic may require cleaning every 6 to 12 months.​ Allergy Sufferers: More frequent cleaning can help reduce allergens and improve indoor air quality.​

Drying times can vary based on the cleaning method and environmental conditions:​ Dry Cleaning: Carpets are usually dry within 1 to 2 hours.​ Factors Influencing Drying: Humidity, temperature, and air circulation can affect drying times.​ Hot Water Extraction:Typically 4 to 6 hours.

While we strive to remove all stains, some may be permanent:​ Removable Stains: Common stains like dirt, food, and beverages are typically removable with professional cleaning.​ Challenging Stains: Stains from substances like bleach, dyes, or pet urine may cause permanent discoloration.​ Assessment: Our technicians will assess stains and discuss potential outcomes before starting the cleaning process.

We offer professional cleaning services for various flooring types:​ Hardwood Floors: Cleaning and polishing to maintain their natural beauty.​ Tile and Grout: Deep cleaning to remove dirt and mildew from tiles and grout lines.​ Laminate and Vinyl: Gentle cleaning methods to preserve the integrity of the flooring.​ Natural Stone: Specialised cleaning and sealing for stone surfaces like marble and granite.​

Professional cleaning frequency depends on usage:​ Low-Traffic Areas: Every 12 to 18 months.​ High-Traffic Areas: Every 6 to 12 months to prevent wear and maintain appearance.​ Regular Maintenance: Routine sweeping and mopping can extend the time between professional cleanings.​

Yes, we prioritise safety:​ Eco-Friendly Products: We use environmentally friendly and non-toxic cleaning solutions.​ Safety Measures: Our products are safe for children, pets, and individuals with allergies.​

Our team can assist with moving furniture:​ Light Furniture: We can move items like chairs and small tables.​ Heavy or Fragile Items: We recommend that clients move valuable or heavy items prior to our arrival.​ Preparation: Clearing the area of personal belongings and breakables ensures a smooth cleaning process.​

Regular maintenance can extend the life of your floors:​ Carpets: Vacuum regularly and address spills promptly.​ Hardwood Floors: Sweep or vacuum without a beater bar and use manufacturer-recommended cleaning products.​ Tile Floors: Sweep regularly and mop with a neutral cleaner; avoid harsh chemicals that can damage grout.​ Preventative Measures: Use doormats to reduce dirt ingress and employ furniture protectors to prevent scratches.​

Carpet rippling can occur but is usually temporary:​ Cause: Moisture can cause the carpet to expand, leading to ripples.​ Resolution: As the carpet dries, it typically returns to its original state.​ Persistent Ripples: If ripples remain after drying, professional re-stretching may be necessary.

Our office cleaning packages are comprehensive and can be customised to meet your specific needs. They typically include:​ General Cleaning: Dusting and wiping down all surfaces, including desks, chairs, and shelves.​ Floor Care: Vacuuming carpets, sweeping and mopping hard floors, and specialised floor maintenance as needed.​ Restroom Sanitisation: Cleaning and disinfecting toilets, sinks, mirrors, and replenishing supplies like soap and paper products.​ Kitchen/Breakroom Cleaning: Cleaning countertops, sinks, appliances, and disposing of trash.​ Trash Removal: Emptying waste bins and replacing liners.​ Window Cleaning: Cleaning interior windows and glass partitions.​ Additional services such as carpet cleaning, upholstery cleaning, and high-touch point disinfection can be included upon request.​

The cost of our office cleaning services depends on several factors:​ Size of the Facility: Larger spaces require more time and resources to clean.​ Frequency of Cleaning: Daily, weekly, or monthly services will affect the overall cost.​ Scope of Services: Specialised services like carpet cleaning or window washing may incur additional charges.​ We conduct an on-site assessment to provide a tailored quote that aligns with your specific requirements and budget.​

Yes, all our cleaning staff undergo rigorous training to ensure they adhere to the highest cleaning standards and safety protocols.Additionally, we conduct comprehensive background checks and our company is fully insured, providing you with peace of mind.​

We offer flexible contract options to accommodate your needs. While some clients prefer long-term agreements for consistency, we also provide month-to-month arrangements. Our goal is to build a lasting relationship based on the quality of our service, not the obligation of a contract.​

We understand the importance of security and confidentiality in your workplace. Our staff members are trained to respect privacy and handle sensitive information discreetly. They wear identifiable uniforms and carry proper identification at all times. We can also accommodate any specific security protocols your company has in place.​

To maintain high-quality service, we implement the following measures:​ Regular Inspections: Supervisors conduct routine checks to ensure cleaning tasks meet our standards.​ Client Feedback: We encourage and act upon feedback to continuously improve our services.​ Ongoing Training: Our staff receive continuous training on the latest cleaning techniques and safety procedures.​

Yes, we are committed to sustainability and use eco-friendly, non-toxic cleaning products that are safe for both the environment and your employees. Our green cleaning practices help reduce the ecological footprint of your office.​

Starting with our services is straightforward:​ Consultation: Contact us to schedule an on-site assessment where we discuss your cleaning needs.​ Customized Plan: We develop a cleaning plan tailored to your requirements and provide a detailed quote.​ Agreement: Upon agreement, we schedule the cleaning services at times convenient for your operations.​ Commencement: Our professional team begins delivering high-quality cleaning services as per the agreed schedule.​

Your satisfaction is our priority. If you have any concerns or are not satisfied with our service, please contact us immediately.We will address the issue promptly and take corrective actions to ensure it does not recur.​

Yes, we can accommodate special cleaning requests, such as pre- or post-event cleaning, deep cleaning, or emergency cleaning services. Please provide us with advance notice to ensure we can meet your specific needs effectively.​